THE TEAM BEHIND EVERY L7 BUSINESS.
Something breaks at 9pm? We fix it. Want a new feature next month? We ship it. Need ideas to grow? We bring them. A real team behind every business we build, as long as you're with us.
Support is always on, 24/7, every day. If your site goes down at 3am, we fix it that same day. For everything else, like change requests, questions, and new ideas, we acknowledge it fast and handle it properly. No rush jobs, no broken promises. Just reliable support that's always there when you need it.
Always-on support
Your site goes down? Fixed the same day. Payment system breaks? Same day. Something critical stops working? We're on it immediately. For non-urgent requests like photo updates, text changes, and new features, we pick it up, confirm we got it, and get it done properly. You always know the status, and nothing gets lost.
- Critical issues fixed same day
- 24/7 availability for emergencies
- Non-urgent requests handled properly
- You always know the status of your request
| Improvement | Date | Before | After | Impact | Voted by |
|---|---|---|---|---|---|
| Rebuilt booking page for mobile | Apr 11 | 38% mobile bounce rate | 19% mobile bounce rate | -50% | Client |
| Added Google Reviews widget to homepage | Apr 2 | No social proof above fold | 4.8-star badge visible on load | +22% bookings | Client |
| Image optimization + lazy loading | Mar 24 | LCP 4.2s on mobile | LCP 1.8s on mobile | +34% speed | L7 |
| New treatment pages with FAQ schema | Mar 15 | 3 service pages, no FAQ | 8 pages with rich snippets | +41% organic | Client |
| Automated appointment reminders via WhatsApp | Mar 6 | 12% no-show rate | 4% no-show rate | -67% no-shows | Client |
| Contact form redesign with fewer fields | Feb 22 | 8 form fields, 14% completion | 4 fields, 31% completion | +121% forms | L7 |
| SSL + security headers hardening | Feb 14 | B rating on SSL Labs | A+ rating on SSL Labs | Security | L7 |
| Analytics dashboard for staff | Feb 5 | No visibility into traffic | Live dashboard with daily digest | Visibility | Client |
Monthly improvements shipped
Every month we ship at least one improvement to what we built for you. A faster page, a better form, a new automation, a smarter bot reply. You vote on what ships next. This isn't maintenance. It's your product getting better every month.
- 1+ improvement per month
- You set the priority
- Included in your retainer
- Measured before & after
| Action item | Status | Owner | Measured result |
|---|---|---|---|
| Rebuild website with online booking | Done | L7 | Bookings up from 0 to 140/month online |
| Google Business Profile optimization | Done | L7 | Map pack visibility +68%, clicks +41% |
| WhatsApp ordering for takeaway | Done | L7 | £1,800/mo in takeaway via WhatsApp |
| Email list setup + weekly specials | Done | L7 | 420 subscribers, 38% open rate |
| Photography session for menu + venue | Done | Client | New photos across site + Google listing |
| Staff trained on booking system | Done | Client | All 4 staff managing bookings independently |
| Loyalty program integration | Done | L7 | 92 members in first 6 weeks |
| Automated review request after dining | Done | L7 | Google reviews: 3.8 → 4.4 stars (+28 new) |
| Private events page with enquiry form | Done | L7 | 7 event enquiries in first month |
| Sunday roast pre-order system | In progress | L7 | Launching next week — beta tested with staff |
| Local SEO content (area guides + blog) | Planned | L7 | Q2 priority — targeting 6 local keywords |
Growth strategy sessions
Every quarter we review your numbers together. What's converting, what's slowing down, what's growing. Then we plan the next 3 months and handle the work. This is how small businesses become scalable ones.
- Quarterly review call
- Data-driven recommendations
- 3-month growth plan
- Actions we execute
Something breaks at 9pm? We fix it. Want a new feature next month? We ship it. Need ideas to grow? We bring them. A real team behind every business we build, as long as you're with us.
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